Working as a IT Service Management consultant, I realized that organizations had a hard time connecting ITIL to the service provider organization. Often, ITIL processes became something that someone else did when Service Desk had an Incident. One of the reasons for this was that the ITIL core books were to complex and hard to understand.

The idea was simple; Build a model for IT Service Management, based on ITIL, but easy to read and understand. Scope the minimum of what´s needed to get started with IT Service Management as a practice, provide free ITIL templates for everything so that organizations can concentrate on the organizational change instead of producing process documentation. And the most important thing, make sure that the model is consistent, and not just a bunch of loosely connected processes so that an organization easily can adopt the model with existing roles.

During the spring of 2013 The Rational IT Model was born. A few years later it was translated in to English and now it´s used by organizations all over the world. The decision to make the model open source was easy, the whole idea from the beginning were to help organizations adopting IT Service Management. With this blog and an open licensed model, my hope is that it will continue to evolve over time and help many organizations onwards.

With hope that you will have value of the model!

Pelle Råstock
Founder of openTRIM.