Archive for category: Transition

Change Management

The Change Management process is central to the entire transition phase; from the relevant function deciding that a change should be implemented in the Continual Service Improvement process, to the IT Operations Manager formally taking over responsibility for the change implemented. A change is defined as: “An addition, change...

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”Don’t fix what’s not broken” is a mantra in all technical environments, regardless of industry. Unfortunately, this doesn’t work in the reality in which IT organizations operate as the need and demand for IT services is constantly changing. A transition phase is consequently needed to ensure controlled management of...

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