Archive for category: Operations

Problem Management

Many IT organizations find it difficult to distinguish between incidents and problems. Technical analysts and applications analysts are inquisitive by nature, which results in the underlying problem for each incident being investigated and becoming resolved. As investigating each problem requires resources, and resources cost money, in the worst case...

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Operation is the production line in the IT factory. This is where the entire responsibility for the IT environment is located, with servers, network, applications and systems which create value for the business at all times. Nearly all businesses are directly dependent on their IT services for their business...

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