Category: Operation

Operation is the production line in the IT factory. This is where the entire responsibility for the IT environment is located, with servers, network, applications

Service Desk is an important part of the IT organization as it is the primary contact with the business’s users. As well as managing incidents

Technical Management is the function which is most similar to an organizational unit. It is here the technical expertise is located in the form of

The Application Management function should have control of all applications included in the IT environment. In distinction from Technical Management, the groupings which manage applications

The primary communication channel between IT and the users is the Service Desk function. When a user contacts Service Desk, in principle the issue can

The IT environment is the most important thing we have in an IT organization. It is where IT services are produced and benefit is supplied

Most IT organizations have limited resources. This means that the resources there is are easily overloaded with issues and assignments, which in turn result in

Many IT organizations find it difficult to distinguish between incidents and problems. Technical analysts and applications analysts are inquisitive by nature, which results in the

Everything that will have to be in operation for a substantial period of time needs to be maintained. Most organizations call this preventive maintenance activity.