Function Templates

Application Management Function

209.49 KB 636 Downloads

Service Desk Function

209.53 KB 770 Downloads

Technical Management Function

209.87 KB 561 Downloads

Delivery Management Function

210.03 KB 579 Downloads

Service Management Office Function

208.29 KB 641 Downloads

Customer Management Function

208.65 KB 468 Downloads

IT Steering Group Function

209.01 KB 500 Downloads

Process Templates

Coordination Process

156.00 KB 340 Downloads

Incident Management Process

118.29 KB 664 Downloads

Operational Maintenance Process

95.51 KB 388 Downloads

Problem Management Process

97.33 KB 478 Downloads

Request Fulfilment Process

93.62 KB 391 Downloads

Change Management Process

159.31 KB 529 Downloads

Release Management Process

88.57 KB 415 Downloads

Service Design Process

79.93 KB 415 Downloads

Supplier Management Process

99.93 KB 348 Downloads

Role Templates

Application Manager Role

58.73 KB 285 Downloads

Coordinator Role

59.46 KB 253 Downloads

Incident Manager Role

59.21 KB 319 Downloads

Operations Manager Role

59.84 KB 280 Downloads

Problem Manager Role

59.75 KB 287 Downloads

Service Desk Manager Role

59.14 KB 293 Downloads

Technical Manager Role

58.60 KB 272 Downloads

Change Manager Role

59.17 KB 287 Downloads

Release Manager Role

56.75 KB 258 Downloads

Delivery Manager Role

59.66 KB 273 Downloads

Infrastructure Architect Role

59.74 KB 283 Downloads

Process Owner Role

59.64 KB 282 Downloads

Product Owner Role

60.43 KB 259 Downloads

Service Management Architect Role

58.00 KB 271 Downloads

Service Owner Role

57.74 KB 280 Downloads

Supplier Manager Role

60.03 KB 237 Downloads

Business Relationship Manager Role

59.20 KB 267 Downloads

IT Manager Role

59.67 KB 323 Downloads

Generic Templates

Business Case Template

55.79 KB 346 Downloads

CAB Template

55.54 KB 583 Downloads

PIR Template

55.80 KB 359 Downloads

Release Schedule Template

20.50 KB 284 Downloads

RFC Template

55.22 KB 426 Downloads

Standard Change Template

56.88 KB 360 Downloads

CSI Register Template

20.48 KB 384 Downloads

IT Service Template

56.25 KB 501 Downloads

Product Specification Template

58.14 KB 323 Downloads

Service Structure Template

76.92 KB 373 Downloads

Supporting Service Template

54.59 KB 333 Downloads

Service Level Agreement Template

58.00 KB 402 Downloads

Service Level Requirements Template

60.81 KB 390 Downloads

Service Portfolio Template

55.39 KB 1223 Downloads

IT Service Strategy Template

60.08 KB 1174 Downloads

Stakeholder Analysis Template

53.67 KB 886 Downloads